If you find that your purchased item is out of expectation in terms of faulty product or mistaken shipment, you may return the products following the Return Policy as below:

  • Kindly state a complaint regarding the problem within 1X24 hours after receiving your products based on the delivery receipt to our existing online Customer Service number
  • Make sure the product is in as-new condition with original packaging and labels
  • Replacements for incorrect or faulty products proceed fully at our expense
  • Returns or refunds will proceed at your expense
  • Returns are only available online. It cannot be processed offline at our store


Please send your return item(s) to:


Fugo Industry

Jl. Jupiter Barat Blok S2 no 13

Sekejati – Buahbatu

Bandung 40286